How can we help you?

Please email us at support@towerpadelusa.com to initiate a return or exchange and create your prepaid shipping label to send back your gear. With your order number and shipping address, you can request a return for a refund or an exchange for a different size, color, or style. 

For international orders, the customer is responsible for all return charges. Please email us at support@towerpadelusa.com

If you have any questions about the returns process, please email us at support@towerpadelusa.com.

Please allow 10-14 business days for your refund to be processed by your bank.

Exchanges are sent out as soon as your primary purchase item shows in transit by the mail carrier. If your item is not received or received damaged you will be charged for both items.

After placing your order, it usually takes about 1 business day to fulfill the order and begin the shipping process. This excludes all weekends and holidays. 

You will receive an email confirmation when your product is shipped and scanned by the carrier, which will be containing the tracking number. 

If your item has left our warehouse and you have received your tracking number please contact the mail carrier for any address changes or questions regarding tracking.

At Tower, we understand that sometimes plans change, and you may need to cancel an order. We are happy to offer a cancellation policy that allows our customers to cancel their orders on the same day that they were placed. This is because we process orders quickly, and once the item has been shipped, we cannot cancel the order.

If you do need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request and issue a full refund. If the item has already been shipped, we can still offer a refund when the item is returned to us. We will provide you with a new shipping label, and the return shipping will be free of charge.

We want our customers to be completely satisfied with their purchase, and we strive to provide the highest quality products and customer service. If for any reason you need to cancel your order, please don't hesitate to contact us. We are here to help and want to make sure that you have the best possible shopping experience with us.

We are based in the sunny city of Miami, Florida USA. However, we also ship our products worldwide. Our international shipping is done in an express way, so you can have your order delivered to your doorstep in no time. If you have any questions about our international shipping or need help with your order, our support team is always here to assist you. Don't hesitate to reach out to us, we are always happy to help!

We want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, and we're here to help. That's why we offer a hassle-free return policy.

For orders within the USA, you have up to 15 days from the date of purchase to return the item. The item must be unworn and in its original packaging, which should be in perfect condition. We will provide you with a pre-paid shipping label to return the item, and as soon as we receive it, we will issue a refund to your original payment method.

**A processing fee of $5.99 will be applied automatically to all orders returned for a refund.**

For international orders, we also accept returns within 15 days of purchase, but we ask that you cover the cost of shipping. Once we receive the returned item, we will issue a full refund to your original payment method.

Please note that personalized and custom items are not eligible for return or exchange.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're always happy to help.

Shipping times vary depending on your location. Typically, orders are shipped within 2-3 business days, and delivery can take between 5-10 business days. You'll receive a tracking number once your order has been dispatched so you can monitor its progress.

Tower products are crafted with meticulous attention to detail, from high-performance fabrics to reinforced stitching. Our clothing is built to endure, providing you with comfort, style, and reliability. Whether you're training, competing, or relaxing, Tower’s quality ensures you look and feel your best.

Yes! At Tower, we believe that great activewear should look as good as it performs. Our pieces are designed to provide optimal comfort and flexibility during any activity while keeping you stylish on and off the court.

Every Tower product undergoes rigorous testing to ensure it meets our high standards for performance and durability. From fabric strength to stitching quality, we make sure each piece is built to last through even the most intense activities.

Absolutely. Tower activewear is crafted with premium, moisture-wicking fabrics and reinforced seams, making it perfect for high-intensity workouts. You can rely on Tower apparel for comfort and durability during even your toughest training sessions.

Our apparel is made from breathable, moisture-wicking materials that keep you cool and dry, even during intense workouts. The fabrics are designed to move with your body, ensuring ultimate comfort while you stay active.

At TOWER, we understand that finding the right size is essential for achieving the best performance and comfort, whether you're on the field or on the go. Use our comprehensive size guide to help you select the ideal fit for all our apparel and equipment.