SHIPPING POLICY

SHIPPING

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

All our products are shipped and delivered by well-known companies across the United States such as FedEx, UPS, and DHL.

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

We offer only one type of shipping: 5-7 business days excluding weekends and holidays

After processing your order, shipping takes around 5-7 business days (excluding weekends and holidays) to arrive at its final destination.

To pack every single order, we use strong boxes with internal protection to guarantee safety through the shipping process.

If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility. As soon as your tracking information changes from "On Its Way" to "In Transit", it only takes about 1-3 business days to arrive for Shipping.

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at Email: support@towerpadelusa.com
If you want to track your order please visit the following link:https://towerpadelusa.com/apps/parcelpanel

Disclaimer: These policies are verified for Tower Padel and able to be used against any claim. Please make sure to read these policies before placing your order.